Legal information — Offerhaven (Australia)
This page sets out the legal terms, consumer guarantees, privacy summary, IP policy and complaints procedure applicable to Offerhaven services delivered in Australia.
Please read carefully. If you require a formal copy or have a legal enquiry, use the form below to contact our Legal Officer.
Terms of Service & Scope
Offerhaven provides content creation services across Australia including video, social media assets, editorial content and white-label production. Work is delivered subject to a written brief and a service agreement that defines scope, deliverables, timelines and payment terms.
- All engagement terms are governed by the written agreement between the client and Offerhaven.
- Where *** separate agreement exists, our standard Terms of Service apply.
- Quotations are valid for 30 days unless otherwise specified.
Consumer guarantees & refunds (Australia)
Under the Australian Consumer Law (ACL), consumers have guaranteed rights for goods and services. These include guarantees as to acceptable quality, fitness for purpose and that services are rendered with due care and skill.
Our refunds and remediation policy:
- If a service fails to meet a consumer guarantee, we will offer a remedy (repair, re-supply or refund) in line with ACL.
- Claims should be submitted promptly with supporting materials and the original brief.
- For non-consumer commercial clients, contracts typically set bespoke acceptance and warranty terms.
Intellectual property
Unless otherwise agreed in writing, Offerhaven retains copyright in produced materials until full payment and transfer terms are executed. Licence terms are set out in the project agreement. Clients receive usage rights as specified in their deliverables schedule.
For claims alleging infringement please follow the procedure in the Copyright Notice below.
Privacy, Data Handling & Cookies
We collect personal information to deliver services, process payments and communicate with clients. Our full data handling practices are in the Privacy Policy linked below. We retain data as required for legal compliance, accounting and dispute resolution.
Read the Privacy Policy
If you have privacy questions or requests (access, correction, deletion), contact privacy@offerhaven.vip or use the form below. We respond in line with the Privacy Act 1988 and applicable APPs.
Frequently Asked — Legal (Accordion)
Submit a legal inquiry or complaint
Use this form for contract questions, consumer complaints, copyright reports or other legal matters. We aim to acknowledge within 5 business days.
What happens next?
- We acknowledge receipt within 5 business days.
- We may request additional information or propose a resolution.
- If unresolved, parties may escalate to external dispute resolution or the Australian Competition & Consumer Commission (ACCC) where applicable.
Governing law & changes
These terms and practices are governed by the laws of the State of Victoria, Australia, where Offerhaven is based, except where specific contract law provides otherwise. We may update this page; material changes will be dated below.
